KEY PRO TIPS
- Communication is vital, so customers understand what is going to get cleaned.
- Out of reach areas are commonly forgot about when cleaning, an extendable microfiber duster is a great way to remember to clean these areas.
KEY PRO TIPS
What are the 4 words you hate to hear? "You Missed A Spot." We aren't talking about your toilets, microwaves, and stove top ovens. We are talking about those places that are easy to miss, but are extremely noticeable to homeowners their guests. The words "You Missed A Spot" can be damaging to a cleaning business' reputation, and just downright annoying to hear, if you clean your own home. So let's make a COMPLETE housekeeping checklist, to make sure you never have to hear those words again! We've asked Cheryl Clayton, owner of Green & Clean about what are the top things forgotten about when cleaning a home. Add these easy cleaning tasks for a professional house cleaning checklist today!
COMPLETING YOUR HOUSE CLEANING CHECKLIST
At Green & Clean we find there are two circumstances which most often cause to Green & Clean to hear the feedback of "you missed a spot." One is when a new employee is in the field alone for the first time since completing training, and the items were missed inexperience or nervousness. The other situation is when the task was not in the scope of work purchased by the customer, but the customer was under the impression it was to be cleaned.
We've broken down the most commonly forgotten spots to clean by area & a quick cleaning tip on what you can do to clean them. Here are the TOP 15
MOST COMMONLY MISSED SPOTS IN THE KITCHEN
Our cleaners receive through one-one training as well as classroom instruction. When our cleaners are in the field, they have access to notes specific to the customer’s home plus a checklist of our basic maintenance routine to perform a quality check.
To prevent misunderstanding between Green & Clean and the customer about the scope of work, we make sure the customer has a welcome email with the exact list of tasks to be performed and request that they contact us before the cleaning if the list doesn’t meet expectations and requirements.
We guarantee our work and are happy to return to clean any missed item, “an ounce of prevention is worth a pound of cure (Ben Franklin). Training and excellent customer communication is the only way to prevent forgotten items.