As we settle into the dog days of summer, it's the perfect moment to crank the AC and turn up the heat on your customer service skills. While summer can be a quiet season for cleaning companies, it's the calm before the back-to-school storm and holiday tsunami, so it’s the perfect time to strengthen customer relationships and polish up your phone skills before the chaos sets in.
Summertime presents a unique opportunity to hone your team's customer service chops not only because business is slow but also because it tends to be a time of year when you're in contact with your customers more frequently anyways. Customers calling in to reschedule cleans around their vacations or asking for additional service because their in-laws are coming to visit gives you plenty of authentic occasions to experiment, refine, and perfect your script.
Best of all, these interactions where the customer needs something from you and is in a good mood anticipating their upcoming summer fun usually make them more hospitable to longer conversations. As perfect as these conditions sound, though, unfortunately, they’re equally as fleeting, so let’s jump right into how to maximize this brief window to make your business a customer service powerhouse before the bloom falls off the summer rose!
18" Chenille Microfiber Mucho Mop Kit
Introducing our innovative and upgraded mop kit, designed to make cleaning easier and more efficient than ever before. The mop head features a uniq...View full details