FAQ

in FAQ

Frequently Asked Questions

How long will it take for my order to ship?
Orders generally ship the same or next business day.

Do you only sell to business?
No, you don’t have to be a business to place an order.

What is the minimum order?
Most of our products do not have minimums. You can buy one towel, one mop, etc. There are a few items that do have minimums; the minimum is clearly listed on the product page.

How much will shipping cost?
All orders ship free to the continental United States. There is no minimum purchase to get free shipping. The only exception is special and negotiated pricing including reseller pricing. Alaska, Hawaii and International orders are charged shipping. Those charges are determined by the destination, weight and size of the order. During checkout you’ll be made aware of the shipping charges before you enter any payment info.

Do you have any coupon codes or discounts?
Occasionally we do offer coupon codes. These are announced via out newsletter. You can subscribe here: Sign Up

Can I combine colors to get a quantity price break?
You can combine different colors of the same item to get to a quantity. For instance, if you order 50 yellow, 50 green, 50 blue, 50 red 16×16 All Purpose Microfiber Towels you would get the 200 piece price. Your cart will update the price automatically.

Where are the products made?
The majority of our products are made in China, including nearly all microfiber. The microfiber products have tags on them indicating their origin. Some of our products (mostly conventional mops) are made in the USA. Read more about where our microfiber is made.

What’s your return policy?
We accept returns for all unused items for any reason with no time limit. We even pay the return shipping. For more details about our return policy go to our Customer Satisfaction Portal.

Where do orders ship from?
Nearly all of our orders ship from our warehouse in Southern California. Occasionally we’ll have orders or partial orders ship from another location.

Do I need to register to place an order?
No, you can check out as a guest however we recommend creating an account. When you create an account you can easily reorder by viewing your order history.

Do you send out samples?
We send samples of most items to our business customers at no charge. You can call to request a sample or email us here. We reserve the right to refuse samples to people who we believe are abusing our sample program.

Do you ship internationally?
We do ship internationally. If your country isn’t available during checkout please contact us to place your order.

How To Put Your Microfiber Mop Kit’s Handle & Frame Together
Here is a quick & simple step-by-step solution for putting together your Microfiber Mop Kit’s handle and frame together! Mop Kit Instructions

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